Refund policy

Last Updated: November 1, 2024

Thank you for shopping with Moxie Militaria! We value our customers and strive to provide high-quality military antiques. Please review our refund policy carefully to understand your rights and responsibilities regarding returns and refunds.

1. General Policy

Due to the unique nature of our military antiques, all sales are considered final. However, we want you to be satisfied with your purchase. If you believe you have received a defective or misrepresented item, we offer specific conditions under which a refund may be granted.

2. Eligibility for Refund

To be eligible for a refund, you must meet the following criteria:

  • Notification: You must contact us within 14 days of receiving your item to report any issues.
  • Condition: The item must be returned in the same condition it was received, including all packaging and documentation.
  • Proof of Purchase: A receipt or proof of purchase is required for all return requests.

3. Return Process

If you meet the eligibility criteria, please follow these steps to initiate a return:

  1. Contact Us: Reach out to our customer service team at moxiemilitaria@gmail.com or (978) 390-8252 to explain the issue.
  2. Return Authorization: Upon approval, we will provide you with a Return Authorization Number (RAN) and instructions for returning the item.
  3. Shipping: You are responsible for the return shipping costs, and we recommend using a trackable shipping service or purchasing shipping insurance to protect against loss or damage.

4. Refund Processing

Once we receive your returned item and confirm its condition, we will process your refund. Refunds will be issued to the original payment method used for the purchase within 7-10 business days. Please note that shipping fees are non-refundable.

5. Non-Refundable Items

The following items are not eligible for a refund:

  • Items marked as "Final Sale."
  • Any item that has been altered, damaged, or shows signs of use.
  • Custom or personalized orders.

6. Exchanges

At this time, we do not offer exchanges. If you would like a different item, please return your original purchase and place a new order.

7. Contact Information

For questions or to initiate a return, please contact us at:

Moxie Militaria

moxiemilitaria@gmail.com

(978) 390-8252

PO Box 5994
Manchester, NH 03108

By purchasing from Moxie Militaria, you acknowledge that you have read and understood this Refund Policy and agree to its terms. Thank you for choosing us for your fine military antiques!